REFUNDS

• Lashes By Mads do not offer refunds or exchanges if you 'change your mind', so please make sure you select your items carefully.

• Refunds are issued at the full discretion of Lashes By Mads

• Gift cards can not be returned and are not redeemable for cash.

 

FAULTY OR INCORRECT ITEM
If you have received a faulty or incorrect item please notify us in writing at lashesbymads@outlook.com as soon as possible.

Please include;

• Order Number

• Manual with missing parts indicated (if applicable)

• Images/Video clearly showing fault (if applicable)

• Images/Video clearly showing goods in the original packaging (if applicable)

• Note: All images and videos must be attached to emails at an appropriate size, we are not able to make a clear assessment of image thumbnails.

• Please do not dispose of items before contacting us. We may ask for items back to be inspected. We will not provide credit/refund in cases where goods have been disposed of before submitting a claim to us.

• Please ensure to keep receipt of purchase and provide a copy with returned items.

 the issue so that we can fix this as soon as possible. If you have purchased an item and it is not of acceptable quality or does not match the description, you may return the item to us and upon inspection, you may request a Replacement or Store Credit.

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Once your return has been processed, you will receive a confirmation email from our team.

Ensure you check over product descriptions and your shopping cart before processing, If there is an error made there is no refunds or exchanges once the item has left our wholesale warehouse.